Our Commitment to You
We are committed to providing a high-quality, independent advocacy service that supports your voice, rights, and choices. This charter explains what you can expect from us and what we ask from you in return.
Our Promise
We are here to amplify your voice, protect your rights, and support your choices.
What You Can Expect From Us
Independence
– We act independently from other services and organisations
– Our role is to support your views and wishes, not influence your decisions
Respect and Dignity
– We will treat you with respect, fairness and without discrimination
– We will value your individuality, identity, and experiences
Confidentiality
– We will keep your information private
– We will only share information with your consent, unless required by law or to keep you or others safe
Clear Communication
– We will explain things in a way you understand
– We will be honest about what we can and cannot do
– We will keep you informed about your case and any progress
Choice and Control
– You are in control of decisions about your life
– We will support you to express your views and make informed choices
Timely Support
– We will respond to referrals and requests as quickly as possible
– We will keep you updated if there are any delays
Accessible Service
– We will make reasonable adjustments to meet your communication or accessibility needs
What We Will Do
– Listen carefully to you
– Help you understand your rights and options
– Support you to speak up or speak on your behalf
– Help you prepare for meetings or decisions
– Work with other professionals where appropriate
– Keep accurate records of your case
What We Cannot Do
– Make decisions for you
– Provide legal advice
– Provide ongoing care, housing, or financial support
– Take sides in disputes
Response Times and Attendance at Meetings
– We will acknowledge referrals as quickly as possible
– High-priority cases are prioritised
– We aim to make prompt initial contact
– We will attend agreed meetings and notify you if we cannot attend
Data Protection and Your Information
– We collect only necessary information
– Your data is stored securely
– We will not share your information without consent unless required
– You have the right to access and correct your data
What We Ask From You
– Treat staff with respect
– Provide accurate information
– Inform us of changes or cancellations
Feedback and Complaints
– We welcome feedback
– Complaints will be handled fairly and promptly
Ending Support
– Your case will close when goals are met or support is no longer required
Your Rights
– Be heard
– Be involved in decisions
– Be treated fairly
Contact Us
Forth Valley Advocacy
Ironworks Business Centre
Castlelaurie Industrial Estate
Falkirk
FK2 7XE
01324 320986
info@forthvalleyadvocacy.com
